My Club Hub Member Support

Need help with My Club Hub? We’ve got you sorted.

Whether you are signing up for the first time, transferring clubs, or uploading your new Dan Grade, we have provided resources to help you find your way around on the new layout, and make your journey to a more professional system as seamless as possible.

How-to Guides

How-to Videos

New Member Registration
New Member Sign In
Add BT Membership

Using our Ticket Support

Add a belt

Update your profile

FAQs

Please see the following Frequently Asked Questions to help you with your enquiry in My Club Hub

You can use the 'Forgot Password' option on the login page to reset your password. If you still experience issues, contact membership.services@britishtaekwondo.org 

The British Taekwondo membership fee can be paid through your club or directly on the system. When you are looking to pay for membership, speak to your lead instructor so they can advise and support you with the club's process for memberships. 

You can download your British Taekwondo membership certificate by following the steps below:

UK Wide Funding 45

  • Under Actions, click the three black dots (⋯)UK Wide Funding 43Select “Re-send Membership Email.”

UK Wide Funding 44

An email will then be sent to the address linked to your account on My Club Hub which contains your British Taekwondo membership certificate.

Yes. My Club Hub allows you to manage multiple linked members (such as children) from one parent or guardian account. To do this, go into your account and add a new member and input their details. 

  • If you are a coach wanting to set up or affiliate your club to British Taekwondo, you can create a personal account, create/ set up your club and add your British Taekwondo membership and Club Affiliation.
  • If you are joining British Taekwondo as a club, reach out to our development team who can support you with the onboarding process – development@britishtaekwondo.org 
  • If you are a member wanting to join British Taekwondo, you will need to be affiliated with a British Taekwondo club. Speak to your instructor if you are not sure and they can support you with setting up your account.  

Yes. British Taekwondo memberships include member insurance for training and participation in sanctioned events. 

If your membership expires, you're not insured and may not be allowed to train or grade until you renew. You can easily reactivate your membership by getting in touch with your club instructor or via My Club Hub. 

  • For further membership support, you can raise a ticket in the My Club Hub system under ‘Help and Support’ OR contact our membership services team via email or by giving us a call. 
  • 0161 697 5330 
  • Phone line is open Monday, Wednesday – Friday 10am – 3pm. 

British Taekwondo will soon be launching the events feature in My Club Hub which will show upcoming development opportunities and events. We will be releasing more information soon.